Cross-post: 1-hour Marketing Optimization Discussion with Fluidshopping

Hello, world. The bad news is that I haven’t been posting as much lately. The good news is that I’ve been busy consulting, which means I’m learning, which means I’ll have more to share on this blog 🙂

Recently, I had a fantastic discussion with Jose at Fluidshopping, a Berlin-based startup looking at testing technology for eCommerce. Particularly, their focus is on building tools to enable the testing of business rules in addition to the usual UI elements.

We covered a lot of ground: testing tools and technology, marketing “system” optimization, KPIs, and 7 specific tips on how to move your online marketing state from “just testing” to “marketing system optimization.”

Jose noted some time stamps, so you can skip around if you don’t have an hour to devote. But, I recommend you open it in a browser tab and let it play–it’s wall-to-wall content, baby!

Listen to the interview now »

 

 

Revisiting My 5 Optimization Predictions for 2010

5 predictions for 2010

Image courtesy of GrokDotCom.com

In January of 2010, I brazenly went out on a limb to make 5 predictions for that year in the marketing optimization industry. I think it will be fun to revisit them and see whether or not I’m the Nostradamus of Marketing. Continue reading

Shocker: Usability Guru Undervalues A/B Testing

glam shot of jakob nielson

Jakob Nielson

Usability testing guru Jakob Nielson recently published an interesting comparison between A/B Testing, Usability Testing, and Radical Innovation. Despite my somewhat sensational headline for this post, it truly is worth a read, and I have great respect for Mr. Nielson. Not only has he been making the Web less frustrating for all of us to use for a long time, he also has sweet sideburns.

The article compares three methods of “achieving better design” in terms of cost, benefit, cadence, risk, and more. Continue reading

The Steps of the Scientific Method (for Marketers)

photo of scientist in labThe marketing world, especially the online marketing world, has made great strides in recent years moving towards being more scientific, more data-driven, more evidence-based, etc. in its approaches.

The ability to run live experiments on  web pages (e.g. A/B/n split and Multivariate) has made being “scientific” about conversion optimization much more feasible, so hats off to those software vendors that continue to bring us those abilities.

So while we all “talk the talk” of testing our landing pages and shopping carts, I sometimes get the impression that we’d “walk the walk” even better if we had more solid backgrounds in science and especially in the Scientific Method as it pertains to experimentation.

I was guilty of not paying attention in science classes, and not focusing much on science courses in college. In fact, I think I’ve learned more about the Scientific Method in my work on Conversion Rate Optimization than I did in school!

If you could use a primer on how exactly the Scientific Method should be used to run a test on your website or other marketing touchpoints, I’m going to break down the scientific steps in very marketing-centric language. Continue reading

Lead Nurture Campaign Optimization: The Basics

nurturing imageLead nurturing campaigns, generally delivered via automated series of emails, have long been an important part of online marketing in the B2B space. And for good reason–they are the best way to “nurture” a lead who isn’t ready to convert/buy by delivering timely messaging, helpful content, and repeated calls to engage with your business.

However, lead nurturing campaigns are often treated as “set it and forget it” initiatives, where less-than-ideal results are accepted as status quo for months or even years.

This is a shame, because like any marketing initiative, they can be improved using approaches that are being employed in website and landing page optimization. Continue reading

Site Optimization for Mobile: Defer the Big Project

phone image "We need a mobile redesign for our site."I’ve heard similar comments from several marketers lately that concern me a bit, so I wanted to post a bit of a warning, and of course provide some alternative thoughts.

The gist of the comments was that these marketers knew that their sites weren’t yet optimized for mobile, and that they viewed that fact as a problem that could only be solved via a major project aimed at optimizing the entire site for mobile devices. Continue reading

F-Commerce Fails – The Hub Prevails

Bloomberg recently published an article discussing household name brands that have shut down their Facebook stores due to under-performance. Retailers at Gamestop, Gap, J.C. Penney, and Nordstrom have all launched, and since abandoned, initiatives to sell through Facebook “tabs” as an e-commerce channel.

I can’t say I’m surprised by this data. The “F-commerce” model goes against a marketing concept that I believe in strongly: the “hub and spoke” model. Continue reading